FAQ - Biologique Recherche Singapore

In stock items are shipped within 1-2 business days upon receipt of your order. You will receive the next day once we have shipped. Do note that weekends (Sat and Sun) and public holidays will be excluded.

We will contact you if items are out of stock. In order to maintain the freshness of the products, we do not keep huge quantities of items. However, we do have frequent shipment from Biologique Recherche France HQ every 3-4 weeks. For items which are out of stocks, under normal circumstances, you will receive within 2 - 4 weeks. Please note there will be instances where France HQ has no stock, thus shipment will be delayed. This is a worldwide situation which not only Singapore is facing.

We hope our customer might note that BareSkin Elements does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we are on your side and will help in any way we can.

We deliver your parcel using Private courier door delivery. Upon receiving your order, we will contact you to ask for a preferred date and time to receive the parcel from us. Do note that weekends (Sat and Sun) and public holidays will be excluded.

We will ask you for a preferred timing of delivery and you can arrange someone to receive your order on your behalf. A message will be sent to you prior the delivery.

Yes, we can. However, we will not be liable for lost or stolen orders. 

We provide free shipping in Singapore. There is absolutely no additional shipping fee incurred.

Unfortunately No, we only ship within Singapore. 

Biologique Recherche has various distribution partners around the world and each distributor is only allowed to sell within its country. This explains why we are only able to sell and ship the brand in the Singapore.

When there is an update to your order (e.g. shipment), you will receive an email from BareSkin Elements with tracking information on your order.  You may check the parcel status using the tracking url and number.

All delivery comes with tracking information.

We normally do not accept cancellations, but please notify us as soon as possible if you need to cancel your order or part of your order. Depending on the items/orders/your purchase status we might be able to assist. However, please note in some situations, once we have processed your order, we are unable to refund or change your order.

Return purchase is only applicable to item damaged during our shipment or we have sent wrong item. Kindly email your inquiry to support@bareskinelements.com.sg with the subject “Return Item” or contact us on +65 8660 8352. We will assist you as soon as possible.  Please allow 2 working days for your inquiry to be processed. 

To make the process run smoother and faster, do send your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

Note: All our orders are securely wrapped and placed in our paperbag. There is no return of item if you have dropped or spill the item, damage the cap of the item or if the authenticity seal is not intact. If product is opened / deemed not suitable for skin (example: skin allergy, skin sensitivity, etc) we would like to seek your understanding that we do not offer refund/exchange as well.

In addition, we do not guarantee the condition of the product(s) if it is to send overseas by customers as it is handled by third party. In this situation, we would like to seek your understanding that we do not offer refund/exchange.

You can use a piler to open up the seal if you accidentally broke it. There is no refund as it does not affect the quality of the serum at all. We provide a dropper top for each quintessential serum which you can attach once the seal is opened.

Please allow up to 3 working days from the date we receive your return package or from the date we cancelled your order.

Refund will based on customer actual paid via same payment mode - Final payment to refund. The same credited Loyalty points will also be deducted once refund is fulfilled. The refund will appear in your bank statement 2-3 days depending on your bank policy.

Note: BareSkin Elements does not bear any third party surcharges such as currency conversion fee, admin fee, etc. This is applicable to Paypal, Credit Card and Bank. Refund is solely based on the customer actual paid